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Bib ID: 156870

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You searched Book & Serials - Bib ID: 156870
DC Call No. 338.76292 L727T
ISBN 9781259641107 (hbk.)
Author Liker, Jeffrey K.
Title The Toyota way to service excellence : lean transformation in service organizations / Jeffrey K. Liker, Karyn Ross.
Imprint New York : McGraw-Hill Education, c2017.
Physical Description xxviii, 419 p. : ill., charts.
Content Note The Toyota way as a general management philosophy -- What is service excellence? -- The Toyota way continues to evolve -- Principle 1: Philosophy of long-term systems thinking -- Developing lean processes: a short story -- Macroprocess principles: Create a cadence of high value flowing to customers -- Microprocess principles: Make work patterns visible for continuous improvement -- Macrolevel people principles: The context for exceptional people to provide exceptional service -- Microlevel people principles: Develop people to become masters of their craft -- Problem-solving principles: Strive toward a clear direction through experimenting -- The long journey to a customer-focused learning organization.
Subject Toyota Jidōsha Kabushiki Kaisha -- Management
Subject Automobile industry and trade -- Japan -- Management
Subject Lean manufacturing -- Japan
Added Author Ross, Karyn
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Call Number 338.76292 L727T
Location CL_General Book
Copy 1
Status Available
Item Number 1000187138

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